Question 1

WHAT SHOULD I BRING?

Accepted Answer

• A swimsuit or something that you don't mind getting wet in.
• Sunscreen/Hat/Sun Glasses
• A change of clothes and towel for after the paddle. 
• A resuble water bottle.

Question 2

WHAT IS NOT ALLOWED?

Accepted Answer

• We ask that you do not bring alcohol on our tours as it can take away from the experience of others.
• We kindly ask for no disposable bottles, containers, or plastics when paddling as a main focus for us is to reduce our impact on the environment.

Question 3

WHAT SHOULD I EXPECT ON MY TOUR?

Accepted Answer

• Learning about the local marine ecosystems in the area.
• While we can't guarantee spotting a specific animal, we will observe some sort of local wildlife on every tour.
• All guests will be on their own 100% CLEAR PADDLE BOARD or CLEAR KAYAK.
• Each group will be accompanied by a knowledgeable local guide.
• The group size will always stay small and intimate (no more than 10 guests per tour).
• Be prepared for a unforgettable experience!

Question 4

DO I NEED TO HAVE PRIOR PADDLING EXPERIENCE?

Accepted Answer

Prior paddling experience is not necessary. All tours will start with covering the basics of how to properly paddle your kayak.

Question 5

ARE CHILDREN ALLOWED ON THE TOUR?

Accepted Answer

Children are allowed on our tours but will be required to wear a lifejacket at all times while we are on the water. Ecoventure Tours will supply life jackets for children between 30-90lbs. All children smaller than 30lbs will need to bring their own life jacket as smaller children need more specific sizes to ensure proper safety.

Question 6

SHOULD WE GIVE A TIP/GRATUITY TO OUR GUIDE?

Accepted Answer

While tipping is completely up to the guest, our guides do appreciate any additional gratituty if you feel it's necessary and enjoyed your tour.

Question 7

WHAT IS YOUR CANCELLATION POLICY?

Accepted Answer

We do require all cancellations to notify us within 48 hours before the scheduled tour time. If the booking is canceled before the 48 hour cut-off, a full refund will be issued. If the booking is canceled after the 48 hour cut-off, we will not be able to issue a refund.

Question 8

IS THERE A WEIGHT CAPACITY FOR THE KAYAKS?

Accepted Answer

The load capacity for our clear kayaks is 425lbs MAX (192kg). With our clear kayaks, they are intended to seat 2 guests. This means that the total combined weight of both guests can not exceed the 425lbs weight limit. No more than 250lbs per seat. For your safety we will be required to make reasonable accommodations for those that want to paddle and may exceed the load capacity.

Question 9

WHAT HAPPENS IF IT RAINS?

Accepted Answer

As long as it is not lightning out, and it is safe to paddle, we will still proceed with the tour. We will only cancel a tour if the weather is unsafe to paddle, in which case we will either issue a full refund or rebook you for another date. All tour cancelations will be decided by Ecoventure Tours.

Question 10

WILL WE GET OUT TO SWIM?

Accepted Answer

This depends on which tour location you choose. As of now, swimming is not permitted at Silver Springs and our 100% CLEAR KAYAKS give you views under the water just as good as having a mask and snorkel on! Our Rainbow Springs location we will be able to get out and enjoy the water! A mask and snorkel is encouraged for the Rainbow Springs location!

Question 11

CAN I BRING MY DOG?

Accepted Answer

YES! Dogs are allowed on our clear kayaks but you must call to confirm beforehand if you plan on bringing your pet for safety and liability purposes.

Frequently asked questions